Frequently asked questions

Our dedicated team takes white glove service literally and is thrilled to hear from you. Please click here for details on how to contact City Shade Company Customer Care.

For half a century our family has perfected the art of creating beautiful custom-made blinds, shades, and drapes for fine homes across the USA. All our products are “Made in America” in our state-of-the-art manufacturing facility in Florida. We are a quality-driven establishment and observe the highest standards - when it comes to product design, product materials, production technology and manufacturing processes. We stand behind our product. As a City Shade Company customer, you can expect simply the best.

City Shade Company is a family-run business, and our loved ones mean the world to us. To help protect your little ones, we proudly adhere to the window covering safety standards set by the Consumer Product Safety Council and the Window Covering Manufacturers Association. City Shade Company offers a wide range of cordless or motorized products designed to eliminate safety hazards associated with operating cords. If you can’t go completely cordless, there are other precautions you can take to reduce the hazards of corded blinds, shades, and draperies. The use of inner cord stops, breakaway safety tassels, cord cleats and tensioners can help keep cords out of the reach of children.

In an effort to optimize your experience, the product images on this website were taken with great professional skill and care. However, due to the resolution of the screen of your viewing device, we cannot guarantee that the fabric, materials and colors seen are true to life. To avoid disappointment, please “try before you buy” and avail yourself of our swatch program. At any time, feel free to contact City Shade Company Customer Care to help solidify your choices.

To measure your window, you will need a tape measure as well as pen and paper to record your measurements.

For complete instructions on how to install your window treatment, please click here. Or click here to find a local professional.

If you are unsure and need additional help, feel free to contact City Shade Company Customer Care. Please note that you measure your windows and perform any associated activities at your own risk.

As your window treatment is custom-made to fit your window, we will charge your credit card when your order is placed.

We take great pride in producing your dream come true, custom-made window coverings. Depending on the product you selected, your lead time can be between one to four weeks. Supply chain issues can cause additional delays.

We are on a mission to make your window covering dreams come true. After having carefully packed your order, it will be sent to you by x free of charge. You may expect your shipment within x days.

Yes, we charge sales tax in all 48 continental US states. We don't sell in Alaska, Hawaii, or US territories.

You will receive an email tracking as soon as your order ships. You can also contact customer service by clicking here.

Congratulations! Your order has arrived! Make sure to open the box carefully and inspect the order. Please keep the original packaging and only throw it away when you are certain that you do not need to initiate a return. Returns can only be accepted in rare instances in the original packaging. Visit Returns for more details.

To install your window treatment you will need a metal tape measure, a Phillips screwdriver and a Phillips drill with drill bits.

For complete instructions on how to measure, please click here. Or click here to find a local professional.

If you need assistance when installing your window treatment, reach out to City Shade Customer Care. Please note that you install your window treatment and perform any associated activities at your own risk.

A gentle cleaning now and then will extend the life of your window treatment and preserve the look you love. To learn more, click here.

Beloved furry friends and window treatments don’t always play well together. If your pet ruined a window treatment purchased from us, we are happy to remake it for you at a discounted rate. Please reach out to City Shade Customer Care. Also check out Care and Warranty for additional information.

We at City Shade Company stand behind our products and gladly provide a limited lifetime warranty as outlined here.

We CityShade has one of the industry-leading guarantees. See details here.

If your motorized solution is not working properly, please contact City Shade Company Customer Care. Please also see Warranty for more details.

City Shade Company does not accept returns of custom-made window treatments as a general guideline. In the unlikely event that a manufacturing error occurred, that your shipment was mixed up with another order or that your shipment was damaged in transit, the first step is to reach out to City Shade Customer Care immediately upon receipt and inspection of your order. A City Shade associate will assist you with the next steps. Please also see “What to do if my order has arrived”.

If you are not satisfied with the style, color or quality of your window treatment, please reach out to City Shade Customer Care immediately after receipt of your shipment. A dedicated City Shade Customer Care associate will work with you to help rectify the issue.